Exam3 FC3 - Conflict Process Conflict A process in which one party perceives that his or her interests are being opposed or negatively affected by

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Unformatted text preview: Conflict Process Conflict A process in which one party perceives that his or her interests are being opposed or negatively affected by another party. Sources of conflict lead to one or both parties perceiving that conflict exists accompanied by the appropriate emotions, leading to conflict manifesting as episodes and creating outcomes. Arbitration Conflict Process A series of episodes that potentially cycle into conflict escalation. Executives follow previously agreed-on rules of due process, listening to arguments from the disputing employees, and making a binding decision; high control over the final decision but low control over the process. Constructive Conflict Mediation Manage the process and context of interaction between the disputing parties, who make the final decision about how to resolve their differences; high control over the intervention process, A type of conflict in which people focus their discussion on the issue while maintaining respect for people having other points of view. but little or no control over the decision. Constructive Conflict Constructive Conflict Conflict is aimed at the issue, not the parties; different positions are encouraged; reexamine assumptions and beliefs. The longer people work together, get to know each other, and develop mutual trust, the more latitude they give to show emotions without being personally offended; cohesion allows each person to know about and anticipate the behaviors and emotions of teammates. Mergers Conflict A moderate level of it is good, leading to improved decision making and prevents the organization from stagnating. Increase conflict because employees in each organization fight over the “right way” to do things because of their unique experiences in separate companies (differentiation). Two Types of Conflict Two Types of Conflict The current research perspective on organizational conflict. Both types of conflict have opposing consequences; constructive conflict has positive results while relationship conflict has negative results. Buffers Two Types of Conflict The goal is to encourage constructive conflict while minimizing relationship conflict; the problem is that it’s difficult to separate the two because the drive to defend is activated Help to reduce the interdependence between people by including resources (i.e....
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This note was uploaded on 09/08/2011 for the course MAN 4240 taught by Professor Putchinski,l during the Fall '08 term at University of Central Florida.

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Exam3 FC3 - Conflict Process Conflict A process in which one party perceives that his or her interests are being opposed or negatively affected by

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