Unformatted text preview: softer lows were a nuisance. Soon, compact disk players incorporated a 'CD-r' button, to provide for a reduction in dynamic range for certain listening environments such as automobiles. This ironic situation shows how product attribute superiority does not always lead to customer satisfaction…There are countless examples of functionally sound designs that are extremely consumer hostile. Many product developers seek advantage through sophisticated technologies without concern for whether or not consumers desire or perceive the advantages inherent in the technologies (Perry 1988; Cosumano, Mylonadis, and Rosenbloom 1992)....
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- Fall '11
- Compact Disc, Betamax, superior product, Rosenbloom