Unformatted text preview: find it hard to install and use them…Product developers, brought in to witness the struggles of average consumers, were astounded by the havoc they created. [New products were given] to a group of managers from consumer electronics company Philips Electronics NV, asking them to use them over the weekend. The managers returned frustrated because they could not get the devices to work properly…Most of the flaws found their origin in the first phase of the design process....
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This note was uploaded on 09/09/2011 for the course MGM 404 taught by Professor Lindsey during the Fall '11 term at SUNY Buffalo.
- Fall '11