Introduction_WEB

Introduction_WEB - Fifth Edition, Bernan Press, 2001, Table...

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DS 412   OPERATIONS  MANAGEMENT INTRODUCTION
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What is Operations Management? Management of processes or systems that create goods and/or provide services
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What is Operations Research? DATA INFORMATION DECISION
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Hierarchy of Operations  Management Medium range Long range Plant size, location, type of process Workforce size, material requirements Short range Day to day scheduling of workers, jobs, and equipment, process and inventory management Tactical Planning Strategic Planning Operational Planning and Control Asst. Prof. Ozgur Ozluk, SFSU
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What is OM? Forecasting Capacity Planning Scheduling Managing Inventories Assuring Quality Location of Facilities Project Management
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Manufacturing vs. Service Output Uniformity of input Uniformity of output Customer contact Labor content Measuring productivity Quality assurance Asst. Prof. Ozgur Ozluk, SFSU
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1-6 Growth in Services in the United States Source: Handbook of U.S. Labor Statistics, edited by Eva E. Jacobs,
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Unformatted text preview: Fifth Edition, Bernan Press, 2001, Table 2-1, pp. 161164. Asst. Prof. Ozgur Ozluk, SFSU Decision Making as an Operations Manager Models Physical Schematic Mathematical DS 412 Trade-off analysis Systems approach Priorities Ethics Trends: Competition Differentiate Lower Cost Increase Responsiveness Asst. Prof. Ozgur Ozluk, SFSU Trends: E-Business Asst. Prof. Ozgur Ozluk, SFSU Trends: SCM Supplier Producer Distributor Retailer Asst. Prof. Ozgur Ozluk, SFSU Trends: Revenue Management PRICE SALES Asst. Prof. Ozgur Ozluk, SFSU Trends: Experience Economy Asst. Prof. Ozgur Ozluk, SFSU Trends: Sustainable Business Meeting the needs of the present without compromising the ability of future generations to meet their needs Triple Bottom Line Asst. Prof. Ozgur Ozluk, SFSU...
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This note was uploaded on 09/13/2011 for the course DS 412 taught by Professor Eng during the Spring '07 term at S.F. State.

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Introduction_WEB - Fifth Edition, Bernan Press, 2001, Table...

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