Chapter 15 Terms and questions

Chapter 15 Terms and questions - Valerie Bodden K(10-0014...

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Organization and Methods Professor Mejia March 28, 2011 Chapter 15 Organizational Change and Development Key Terms and Review Questions Key Terms -Benchmarking: process of comparing one's business processes and performance metrics to industry bests and/or best practices from other industries. -Change agents: A change agent is an event, organization, material thing or, more usually, a person that acts as a catalyst for change. -Focus groups: A small group selected from a wider population and sampled, as by open discussion, for its members' opinions about or emotional response to a particular subject or area, used especially in market research or political analysis. -Force field analysis: provides a framework for looking at the factors ( forces ) that influence a situation, originally social situations. -Interventions: Any interference that may affect the interests of others - Leading coalition: The union of leaders. -Organizational development : is a concept, organization-wide effort to increase an organization's effectiveness and viability. -Organizational learning: area of knowledge within organizational theory that studies models and theories about the way an organization learns and adapts. -Organizational renewal: reexamination of the needs of its current and emerging policies. -Business process reengineering: analysis and design of workflows and processes within an organization. - T-groups : learners use feedback, problem solving, and role-play to gain insights into themselves, others, and groups Review Questions 1) List the forces that act from outside an organization to bring about change within it. Economic conditions
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Chapter 15 Terms and questions - Valerie Bodden K(10-0014...

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