Management Study - ManagementTest=Chapter1,2,,3,5,6 :McGregor',committed,respo

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Organization behavior-Interdisciplinary field dedicated to better understanding and managing people at work. McGregor Theory X and Theory Y: McGregor's Theory Y assumes that employees are self-energized, committed, responsible, and creative. This is  in contrast to the negative and pessimistic assumptions of Theory X.  Organizational Excellence – this has to do with those attributes that are a direct interest to your organization, such as growth, market share,  profitability, predictability, longevity, culture, etc. Total Quality Management- Total quality management- An organizational culture dedicated to training, continuous improvement, and customer  satisfaction. Hawthorne Effect- suggested that supportive supervision leads to high production output.  Strategic importance and dimensions of human social capital. Page 13 Management- Process of working with and through others to achieve organizational objectives efficiently and ethically. 11 Skills and behaviors exhibited by effective managers:  a. clarification of goals and objectives,  b. encouragement of participation,  c. planning and organization,  d. technical and administrative expertise,  e. facilitation of work,  f. providing of feedback,   g. keeping things moving,  h. controlling details,  i. pressuring for goal accomplishment,  j. empowerment and delegation,  k. recognition of good performance Human Capital and Social Capital: Human capital is the productive potential of an individual’s knowledge and action, whereas, social capital is the  productive potential resulting from strong relationships, goodwill, trust, and cooperative effort. Corporate social responsibility  - The idea that corporations are expected to go above and beyond following the law and making a profit. Whistleblowing- Reporting unethical/illegal acts to outside third parties. Diversity and its four layers
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This note was uploaded on 08/09/2011 for the course BUSINESS -- taught by Professor Mejia during the Spring '11 term at Universidad Iberoamericana.

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Management Study - ManagementTest=Chapter1,2,,3,5,6 :McGregor',committed,respo

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