Conflict Reslution2 - Do the concepts, trade-offs, positive...

Info iconThis preview shows page 1. Sign up to view the full content.

View Full Document Right Arrow Icon
Conflict Resolution 21:39 According to Paul WEHR and Otomar Bartos Define Conflict:  A situation in which actors use conflict behavior against each  other to obtain incompatible goals and/or to express their hostility.  Define Negotiation:  Occurs when conflict parties agree to meet face-to-face to  solve their conflict.  Skills used: Promoting trust, fairness in negotiation. Consutation, Sending and listened skills, active listening.  What does WEHR’s matrix solve?
Background image of page 1
This is the end of the preview. Sign up to access the rest of the document.

Unformatted text preview: Do the concepts, trade-offs, positive pay off, negative pay off, help you understand WEHRs application of matrix to Conflict Resolution? Incompatible goals, conflict behavior, action, coercive and non-coercive are part of what? In chapter nine, which skills would you suggest are the mostly important for a successful negotiation? Effective communication, active listening, paraphrasing, and I messages....
View Full Document

This note was uploaded on 08/09/2011 for the course CONFLICT R -- taught by Professor -- during the Spring '11 term at Universidad Iberoamericana.

Ask a homework question - tutors are online