at289-internship-studenthandout - Automotive 289 Automotive...

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Automotive 289: Automotive Technology Internship Instructor: Dan Reed Office: WPRC- ATC Room 155 Phone: 267-299-5874 Email: [email protected] The internship is carried out at a specific work site, and is an opportunity to gain some real world experience in the field of automotive technology. Since each work site is different there is no one course outline that will fit all students. Thus, during the first week of the internship you will be responsible to develop an internship plan with your internship site supervisor. Your plan must include (but is not limited to) the following activities: 1. Diagnosing automotive system failures . When a vehicle system is not operating, as it should, it is necessary to troubleshoot the system to determine the source of the problem. It is anticipated that initially students may observe a more experienced technician performing such a task, then may carry out the task under close supervision, and ultimately move toward carrying out the task independently. 2. Customer relations . When a customer contacts an automotive service technician for assistance, the customer is expecting prompt and courteous service, even though the customer may not always give the same courtesy to the technician. Students can gain experience in asking appropriate questions of the customer to quickly help to identify the problem and in tactfully explaining to customers the proper way to carry out certain operations with the computer. 3. Ordering parts . Once a problem has been identified on a vehicle, it may be necessary to order a replacement part in order to carry out the repair. Students must properly specify the part, contact an appropriate vendor, and place the order, in accordance with the internship site’s purchasing procedures. 4. Record keeping . All work must be documented. Each internship site is likely to have in place specific procedures for documenting information such as the nature of service calls, the action taken, parts used, amount of time required to provide the service and warranty information. Your plan must be submitted to the instructor at the end of your first week at the internship site. In addition you must submit weekly time sheets at the end of each week, signed by you and your supervisor, to document your time and activities during the week. The time sheets may be faxed or dropped off by hand to your instructor at the Automotive Technology Center. Student evaluation and assessment of progress will be based upon the following: 1. Basic course and internship site responsibilities. This category includes timely submission of the internship documents and requirements, completing the required number of hours, arriving at the internship on time and carrying out internship site assignments in a timely manner. [25% of total grade] 2. Written evaluation of the student by on-site supervisor . Internship site supervisors are provided with evaluation forms that asks them to evaluate interns in a number of areas, including technical skills, customer relations, teamwork and communications and dependability. A preliminary evaluation will be carried out approximately half
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at289-internship-studenthandout - Automotive 289 Automotive...

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