customer_service_survey_version2

customer_service_survey_version2 - Likely Extreme ly Likely...

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Dear _________ We value your opinion and would like to hear about your experience with Chase Carpets and Tile. 1. What type of work did Chase Carpets and Tile perform for you? (Check all that apply) Tile Carpet Wood 2. Using the scale provided below, please indicate your level of satisfaction with the following aspects of your recent experience with Chase Carpets and Tile. Not at all Satisfied Extreme ly Satisfie d Salesperson courtesy 1 2 3 4 5 6 7 Salesperson knowledge 1 2 3 4 5 6 7 Product selection 1 2 3 4 5 6 7 Store cleanliness 1 2 3 4 5 6 7 Time between ordering and installation 1 2 3 4 5 6 7 Ease of scheduling installation 1 2 3 4 5 6 7 Installation quality 1 2 3 4 5 6 7 Job site cleanliness 1 2 3 4 5 6 7 Installation timeliness 1 2 3 4 5 6 7 Overall satisfaction with your experience 1 2 3 4 5 6 7 3. Using the scale provided below, please indicate how likely it is that you would do each of the following. Not at all
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Unformatted text preview: Likely Extreme ly Likely Recommend Chase Carpets and Tile to family members 1 2 3 4 5 6 7 Recommend Chase Carpets and Tile to friends 1 2 3 4 5 6 7 Consider Chase Carpets and Tile for your next flooring project 1 2 3 4 5 6 7 Select Chase Carpets and Tile for your next flooring project 1 2 3 4 5 6 7 4.Is there anything else (either positive or negative) about your experience with Chase Carpets and Tile that you would like to share with us? NAME _______________________________ ADDRESS__________________________________________ SALESPERSON __________________________ Please call Tommy Bailey, our Customer Service Manager at 719-9314, or E-mail at tommy@chasecarpets.com for any additional comments. Thank you for your time and your business!!...
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This note was uploaded on 09/13/2011 for the course MKTG 4333 taught by Professor Staff during the Fall '11 term at Oklahoma State.

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customer_service_survey_version2 - Likely Extreme ly Likely...

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