Flooring_Co_v3 - Not at all Likely Extremely Likely a....

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Flooring Co. Customer Survey 1. What type of flooring package did you purchase from Flooring Co.? (Please Check One) Basic Extended Premium 2. Using the scale provided below, please indicate your level of satisfaction with the following aspects of your recent experience with Flooring Co. Not at all Satisfied Extremely Satisfied a. Salesperson courtesy 1 2 3 4 5 6 7 b. Salesperson knowledge 1 2 3 4 5 6 7 c. Product selection 1 2 3 4 5 6 7 d. Store cleanliness 1 2 3 4 5 6 7 e. Time between ordering and installation 1 2 3 4 5 6 7 f. Ease of scheduling installation 1 2 3 4 5 6 7 g. Installation quality 1 2 3 4 5 6 7 h. Job site cleanliness 1 2 3 4 5 6 7 i. Installation timeliness 1 2 3 4 5 6 7 j. Overall satisfaction with your experience 1 2 3 4 5 6 7 3. Using the scale provided below, please indicate how likely it is that you would do each of the following.
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Unformatted text preview: Not at all Likely Extremely Likely a. Recommend Flooring Co. to family members 1 2 3 4 5 6 7 b. Recommend Flooring Co. to friends 1 2 3 4 5 6 7 c. Consider Flooring Co. for your next flooring project 1 2 3 4 5 6 7 d. Select Flooring Co. for your next flooring project 1 2 3 4 5 6 7 4. What is your gender? ____Male ____Female 5. Had Flooring Co. performed work for you previously? ____Yes ____No 6. Are you familiar with our customer referral discount program? ____Yes ____No 7. How did you first learn about Flooring Co.? (Please Check One) _____Advertisement ____Referred by someone ____Other:________ 8. Which best describes your before tax annual household income? ____<$15,000 ____$15,000-$29,999 ____$30,000-$44,999 ____$45,000-$74,999 ____$75,000 or more...
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This note was uploaded on 09/13/2011 for the course MKTG 4333 taught by Professor Staff during the Fall '11 term at Oklahoma State.

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