MultChoiceReview EXAM1

MultChoiceReview EXAM1 - B e familiar with non verbal ways...

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Be familiar with non verbal ways of tuning in to the client: (SOLER) What is SOLER used for? Face the Client Squarely Adopt an Open posture Lean toward the client Maintain eye contact Try to be relaxed Reasons why people seek help. . . Phases of Case Management: What happens in each phase? Assessment-Making initial eye contact, problem identification, gathering and assessing information Planning-developing a complete picture of the client, plan development, arrange for services Implementation-providing services, problem resolution, monitoring service delivery Stages of the helping model: Generally what happens in each stage (I, I I, and I I I) Current picture-What’s going on? Preferred picture-What do I need or want? The Way forward-How do I get what I need or want? Definitions of race, culture, ethnicity, prejudice, racism, etc. Race- classification based on geographic origin and shared physical features Culture- shared language, traditions, customs, rituals, and expectations Ethnicity- classification based on shared ancestry and culture Prejudice- positive or negative bias based on unsubstantial information
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MultChoiceReview EXAM1 - B e familiar with non verbal ways...

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