Study Guide for MAN 3504 (Quality Control and JIT)

Study Guide for MAN 3504 (Quality Control and JIT) - Study...

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Study Guide for MAN 3504: Production / Operations & Logistics Management The following summarizes the major topics and learning objectives covered in class thus far. You should find the answers or appropriate methods to address each of these on the PowerPoint slides (very often the case), and/or in your lecture notes, and/or in the practice homework. Statistical Quality Control Know who Edwards Deming was, and his impact and role in the history of quality management Define quality Understand the capability and flexibility of that definition for covering any type of product or service Understand that the best definition of quality is not synonymous with “luxury” or “expensive” Understand that the best definition of quality is not “surpassing” customer expectations Define quality control Define statistical quality control Define 100% inspection Identify three reasons why 100% inspection would not be favored Identify why samples (and statistical approaches) are favored (basically the reverse of the previous point) Identify two different types of inspections Define inspection by attributes Define inspection by variables Identify advantages and disadvantages of inspection by attributes Identify advantages and disadvantages of inspection by variables Define acceptance sampling Identify the major drawback of acceptance sampling Describe in general terms how acceptance sampling works Define statistical process control (SPC) Identify the major advantage of SPC vs. acceptance sampling Identify the two hypotheses that are tested in statistical process control Define specifically what is meant (and not meant) by being “in control” Define specifically what is meant (and not meant) by being “out of control” Identify what a control chart does
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This note was uploaded on 09/11/2011 for the course MAN 3504 taught by Professor Staff during the Spring '11 term at UNF.

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Study Guide for MAN 3504 (Quality Control and JIT) - Study...

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