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BCOM 3223-Exam 2 Study Guide

BCOM 3223-Exam 2 Study Guide - BCOM 3223 Fall 2010 Exam 2...

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BCOM 3223 Fall 2010 Exam 2 Study Guide Lecture: Know the 6 Steps to Problem Solving 1. Define the problem 2. Research & Analyze 3. Establish criteria checklist 4. List possible alts 5. Evaluate each alt 6. Select best alt Be able to define the different types of Group Formats (roundtable, panel, symposium, forum.) 1. Roundtable- Small group discussion conducted in private using the basic problem solving procedure. 2. Panel- Small group of well informed individuals discussing a problem or top of interest. 3. Symposium- Composed of small group of experts, also in front of large group. 4. Forum- When audience members are allowed to participate following a panel or symposium. Define the two types of anxiety (trait and situational) and describe the difference between the two. 1. Trait- Personal, internal feeling about certain communication situations 2. Anxiety- caused by facts in a specific situation, such as speaking for the first time in front of an audience. Know some coping methods for both types of strategies. 1. Situation- prepare, warm-up, relax, visual aides 2. Trait- Positive, visual images, set goals Know how to avoid giving vague instructions. (In lecture, I gave eight rules.) 1. Use simple words 2. Be specific 3. Simple Companies 4. Use reputation 5. Number steps 1
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BCOM 3223 Fall 2010 Define “bypassing.” 1. Bypassing- An assumption that causes communication obstacles. It happens when we assume that a word has the same meaning for other people that it does us. Know the two factors that are typically present in a sexual harassment situation. 1. Quid pro quo 2. Hostile work environment Know the disadvantages and advantages of electronic communication (e-mail, blogs, social networks.) 1. Advantages- increased access to and fosters retrieval of info, creativity, and quality of work life. 2. Disadvantages- no privacy, hard to erase, public can get a hold of files. Know the disadvantages and advantages of virtual (video conferencing) meetings.
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