02 Opeartions Management

02 Opeartions Management - Lesson 02 Operations Management...

Info iconThis preview shows pages 1–10. Sign up to view the full content.

View Full Document Right Arrow Icon
02 - 1 Lesson 02 Operations Management the management (planning, controlling, executing) of systems or processes that create goods or services Goods Services Inputs Transformatio n process
Background image of page 1

Info iconThis preview has intentionally blurred sections. Sign up to view the full version.

View Full DocumentRight Arrow Icon
02 - 2 Goods Goods manufacturing a product (e.g. golf ball, refrigerator, electronic equipment, lawn mowers, pencils, food/cereal, automobiles, tires, etc.) Characteristics Physical, durable product Output can be inventoried Low customer contact Long response time Regional, national or International markets Large facilities Capital intensive
Background image of page 2
02 - 3 Services Services act oriented (e.g. government, wholesale/retail, financial, healthcare, personal services, business services, education, etc.) Characteristics Intangible, perishable product Output cannot be inventoried High customer contact Short response time Local markets Small facilities Labor intensive Quality not easily
Background image of page 3

Info iconThis preview has intentionally blurred sections. Sign up to view the full version.

View Full DocumentRight Arrow Icon
02 - 4 What about McDonald’s?
Background image of page 4
02 - 5 High Comparison: Goods & Service Businesses Differences Goods Services Output Tangible Intangible Customer contact Low High Uniformity of input High Low Labor content Low High Uniformity of output High Low Productivity measurementEasy Difficult Opportunity to correct quality problems High Low
Background image of page 5

Info iconThis preview has intentionally blurred sections. Sign up to view the full version.

View Full DocumentRight Arrow Icon
02 - 6 Automobile assembly, steel making Home remodeling, retail sales Automobile Repair, fast food Computer repair, restaurant meal Song writing, software development Goods Service Surgery, teaching Crossing the Line
Background image of page 6
02 - 7 Domestic US Jobs Year Mfg. Service 45 79 21 50 72 28 55 72 28 60 68 32 65 64 36 70 64 36 75 58 42 80 44 46 85 43 57 90 35 65 95 25 75 00 30 70 25 75 U.S. Manufacturing vs. Service Employment 0 10 20 30 40 50 60 70 80 90 45 50 55 60 65 70 75 80 85 90 95 00 02 05 Year Percent Mfg. Service Productivity Increasing productivity allows companies to maintain or increase their output using fewer workers Technology/Robotics More powerful computers and robotics create the need for fewer workers Outsourcing Some manufacturing Where are all the production jobs going?
Background image of page 7

Info iconThis preview has intentionally blurred sections. Sign up to view the full version.

View Full DocumentRight Arrow Icon
02 - 8 Core of all manufacturing business organizations customer service quality assurance production planning and control scheduling inventory management warehouse management Interrelates with all other business organizations So, Why Study OM?
Background image of page 8
02 - 9 Organization Finance Operations Marketing Budgeting Economic analysis of investment proposals Provision of funds Accounting Selling and Promoting Assess customer needs Provide information on new customer needs Communicating realistic “lead times” to customers Distribution and
Background image of page 9

Info iconThis preview has intentionally blurred sections. Sign up to view the full version.

View Full DocumentRight Arrow Icon
Image of page 10
This is the end of the preview. Sign up to access the rest of the document.

This note was uploaded on 09/10/2011 for the course ECON 101 taught by Professor Halcrow,b during the Spring '08 term at Antelope Valley College.

Page1 / 28

02 Opeartions Management - Lesson 02 Operations Management...

This preview shows document pages 1 - 10. Sign up to view the full document.

View Full Document Right Arrow Icon
Ask a homework question - tutors are online