10 Design of Work Systems

10 Design of Work Systems - Lesson 10 Design of Work...

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10 - 1 involves job design, work measurement, establishment of time standards and worker compensation Lesson 10 Design of Work Systems
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10 - 2 Job Design involves specifying the content and methods of jobs. The goal is to create a work system that is productive and efficient. To be successful, job design must: . be carried out by personnel with proper training and background . consistent with the goals of the organization . in written form . understood and agreed to by both management and employees Job Design
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10 - 3 Decisions In Job Design Job Structure Mental and physical characteristics of the work force Who Tasks to be performed What Geographic locale of the organization; location of work areas Where Time of day; time of occurrence in the work flow When Organizational rationale for the job; objectives and motivation of the worker Why Method of performance and motivation How
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10 - 4 A properly designed job . Improves efficiency through analysis of the job’s work elements . Improves productivity through consideration of technical and human factors . Increases the quality of the final product or service . Increases worker satisfaction . Improves the bottom line Job Design
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10 - 5 Evolution of Job Design 1900s to 1960s - Scientific Management/Assembly Lines Task specialization Minimal worker skills Repetition Minimal job training Mass production Piece-rate wages Time as efficiency Minimal job responsibility Tight supervisory control 1970s to 1990s - Employee Participation & Involvement Horizontal job enlargement Vertical job enlargement Extensive job training Job control Training & education Job rotation Higher skill levels Team problem solving Focus on quality
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10 - 6 Recent Trends In Job Design Some of the recent trends in job design include: . Quality control as part of the worker's job . Increased skill & ability levels - cross-training workers to perform multi-skilled jobs - education & training viewed as long-term investments . Employee involvement (responsibility & empowerment) and team approaches to designing and organizing work (job and task flexibility . Involving ordinary workers through telecommunication networks and computers . Extensive use of temporary workers . Technology & automation of heavy manual work . Organizational commitment to providing meaningful and
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10 - 7 Considerations in Job Design Specialization Behavioral Approaches to Job Design Teams Methods Analysis Motion Study Working conditions Incentive pay plans Two major approaches to job design: Efficiency , Behavioral Efficiency - emphasizes systematic, logical approach Behavioral - emphasizes the satisfaction of wants and needs Job Design
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10 - 8 Specialization - jobs that have a very narrow scope (welder, plumber, medical technician, real estate lawyer, assembly line worker) Advantages For Management For Labor simplifies training low education requirements high productivity minimum responsibilities low wage costs little mental effort required Disadvantages For Management For Labor Specialization
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10 - 9 Behavioral Approaches to Job Design deal with improving the worker’s attitude toward their jobs.
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10 Design of Work Systems - Lesson 10 Design of Work...

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