Examples of Measurable Customer Service StandardsMeasurable customer service standards are those expectations and rules that arecapable of being assessed by some objective metric. In other words, they can beobjectively measured and assessed as acceptable or unacceptable. Thisassessment helps foster a stronger sense of certainty for customer serviceemployees, as well as the customers they assist. Measurable standards alsocreate a more uniform experience for all customers.One example of a measurable customer service standard is a rule establishing thatcustomers will receive delivered packages in three days or less. Both the companyadopting such a rule and their customers undoubtedly understand that situationsmay arise on occasion that make this goal impractical, such as weather conditions.Yet adopting such a measurable standard gives an immediate and easily analyzedbenchmark against which the experience can be measured.
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