4.doc - Examples of Measurable Customer Service Standards Measurable customer service standards are those expectations and rules that are capable of

4.doc - Examples of Measurable Customer Service Standards...

This preview shows page 1 out of 1 page.

Examples of Measurable Customer Service Standards Measurable customer service standards are those expectations and rules that are capable of being assessed by some objective metric. In other words, they can be objectively measured and assessed as acceptable or unacceptable. This assessment helps foster a stronger sense of certainty for customer service employees, as well as the customers they assist. Measurable standards also create a more uniform experience for all customers. One example of a measurable customer service standard is a rule establishing that customers will receive delivered packages in three days or less. Both the company adopting such a rule and their customers undoubtedly understand that situations may arise on occasion that make this goal impractical, such as weather conditions. Yet adopting such a measurable standard gives an immediate and easily analyzed benchmark against which the experience can be measured.
Image of page 1

You've reached the end of your free preview.

Want to read the whole page?

  • Summer '19
  • 90 percent, two minutes, three days, measurable customer service standards

  • Left Quote Icon

    Student Picture

  • Left Quote Icon

    Student Picture

  • Left Quote Icon

    Student Picture

Stuck? We have tutors online 24/7 who can help you get unstuck.
A+ icon
Ask Expert Tutors You can ask You can ask You can ask (will expire )
Answers in as fast as 15 minutes