MGMT 5320; exam 2 glossary.docx - MGMT 5320 Glossary...

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MGMT 5320 GlossaryChapter 6 (Pg. 162-176)Chapter 7 (Pg. 180-205)Chapter 8 (Pg. 212-240)Chapter 9 (Pg. 246-270)3-5 Functions of Communication: Pg. 248-249 (Decision making, Change behavior, Support Employee Well Being)Action Scripting: Pg. 192Active Listening Process & Strategies (Exhibit 9.8): Pg. 267 (Sensing, Evaluating, Responding)Advantages/Disadvantages of Team Diversity: Pg. 224-225Anchoring and adjustment heuristic: Pg. 188Authority Dispersion: Pg. 214Autonomy: Pg. 166Availability heuristic: Pg. 189Bounded rationality: Pg. 187Brainstorming: Pg. 239Brainwriting: Pg. 239Brooks’s law: Pg. 217Channel or Medium (Verbal/Nonverbal): Pg. 251Characteristics of Creative People (Exhibit 7.5): Pg. 198Clustering Illusion (Is related to Representativeness Heuristic): Pg. 189Cognitive dissonance: Pg. 188Communication barriers (Noise): Pg. 262-263 (4 listed)Communication: Pg. 248 (Importance of Communication; 5 Things)Confirmation bias: Pg. 188Constraints on Team Decision Making (4 ways, CTDM): Pg. 237-238Constructive Thought Strategy’s: Pg. 172-173 (Positive Self-Talk & Mental Imagery) Convergent Thinking: Pg. 197Creativity: Pg. 196Cross-Cultural Communication: Pg. 264-265Decision Heuristics: Pg. 188Decision making: Pg. 182Design thinking: Pg. 200Divergent thinking: Pg. 197Dynamics of Information Overload: Pg. 263Dynamics of Team Trust: Pg. 233 Effect of Team Cohesion on task performance (Exhibit 8.7): Pg. 232Effectiveness of Self-Leadership: Pg. 174Electronic brainstorming: Pg. 239Elements of Self Leadership (Exhibit 6.4): Pg. 172-173Elements of Self-Leadership (5): Pg. 172 (Personal goal setting, Constructive thought strategies, Designing natural rewards, Self-Monitoring, Self-Reinforcement)Email/Written Digital Media/Text Messages: Pg. 252
Emotional contagion: Pg. 256 (And how it affects communication & Social Relationships 3 ways)Employee involvement: Pg. 202Employee stock ownership plans (ESOPs): Pg. 158Empowerment (4 listed): Pg. 170 (Self-Determination, Meaning, Competence, Impact)Escalation of commitment: Pg. 194

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