Exam 3 Notes - OrganizationsandBureaucracy 15:31 Bureaucracy

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Organizations and Bureaucracy  15:31 Bureaucracy Rules and features emerge  How to organize people to get things done  4 Features o Division of Labor o Hierarchy of Authority  o Rules and regulations o Technical Expertise  The Dinner Party Example How to organize a dinner party Some problems in need of solution o Cooking is fun (but not in advance) o When your friends are over, more fun to socialize than cook o No fun taking sole blame if it goes bad Division of Labor Answer to the age old question: How we coordinate the activities of people to  accomplish our task Divide activities into smallest possible tasks Then assign a specialist to that task Hierarchy of Authority  Institutional: set overall policy
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Managerial: control and coordination of tech activities Technical: task performance o The work of making a product or serving customers Rules and Regulations Relationships among activities and actors are specified formally in  handbooks, guidelines, job descriptions NO FAVORS Catch 22 Technical Expertise Basis for employment and promotion is strictly qualifications and performance  in the job Merit Kantor’s Paradox Hierarchy of Authority  o Institutional (CEO) o Managerial (VP) o Technical (Workers) o The higher up you go, the harder it is to measure  Ideal Type:  NOT mean it’s a good thing Means it’s a model or pattern  Use theoretically  Organizations
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Goals Boundaries  o Who’s and member and who’s not o Students? Client  Activity system o Standard ways of conducting business  o Assembly line Bad Jobs (from extra credit) Physical characteristics o Esp smells (feet, chickens, babies, horses) o No AC Family employment o Forced (no way out) o Low wage o What does this say about the transition from family based to bureaucratic  organization Bureaucracy (routine tasks) o Filing, stocking etc. o Wage exploitation  Is food service bureaucratic? o Working for chain vs. working for owner
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o Compare bread serving (hundreds times per night, saying the same thing)  vs. high end restaurant  Difficult interaction o With customers o With management o Compare high end restaurant hostess who experienced both) o Ex: cleaning up ties: what if you got a fix sum and had a chance to have a  creative solution The larger a business is, the more bureaucratic it becomes  Informal Structures The unofficial system of rules and relationships which develops over time  underneath and contrasted with formal structure Deals with problems the formal structure can’t solve Human Relations and Participatory Forms Diffusion of responsibility 
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This note was uploaded on 09/11/2011 for the course SOCIOLOGY 2000 taught by Professor Lauriechancy during the Spring '10 term at LSU.

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Exam 3 Notes - OrganizationsandBureaucracy 15:31 Bureaucracy

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