Verbal Communication - Running head: VERBAL COMMUNICATION...

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Running head: VERBAL COMMUNICATION 1 Verbal Communication Karen M. Overbey CJA/304 May 9, 2011 Derrick Horton
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VERBAL COMMUNICATION 2 Abstract
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VERBAL COMMUNICATION 3 Communication is the transfer of information from one individual to another. Verbal communication is relating this information orally and nonverbal communication is defined as the transfer of information without words through body language or through writing. These forms of communication are necessary to keep everyone informed about what is going on in the community when it comes to criminal activity and the safety of the citizens. Communication is important to criminal justice organizations in order to help criminal justice organizations kame the decisions that will allow them to enforce the law while protecting the community. This paper will explain the use of verbal and nonverbal communications and how they are used within the criminal justice organizations.Verbal Communication Communication within the criminal justice organization is important in order to keep all officers and superiors informed of what is going on in the community. By being informed of the criminal problems in the community the officers can pinpoint the areas that need the most attention. An example of communication within a criminal justice organization would be information about active cases that are being investigated; the information is relayed to the officers through memorandums and meetings so that they are informed of the aspects of the case and any new changes that need to be investigated. Verbal communication can affect the presentation of information and how it is presented to the community. The presenter should choose correct content and use the correct tone to make the information easily understood. Nonverbal communication is the use of facial gestures, hand gestures, and body language. This form of communication can confuse the public when it is used during public announcements because they do not understand what these gestures mean. Police are often asked to speak publicly to inform the community of criminal activity in their area, or to ask the community for assistance with a case. These presentations are sometimes
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VERBAL COMMUNICATION 4 given to groups within the community such as Neighborhood Watch groups or to the city council. The biggest obstacle for these officers is to overcome stage fright, or being nervous about speaking in front of large crowds. The biggest difference between having a conversation with one individual and giving a speech is that the feedback may be delayed or not received at all. Giving a speech can be less stressful if you are prepared by drafting an outline and practicing reading it out loud. By preparing the speech to reach the audience, the information should be direct and to the point to keep the attention of the audience. The relationship between the media and criminal justice organizations are a two way street. The police departments must prove their
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Verbal Communication - Running head: VERBAL COMMUNICATION...

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