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Milestone One – Introduction Misty J Kjellman Department of Human Resources, Southern New Hampshire University MGT-550: Managing Through Communications Dr. James White February 09, 2020
The utmost essential key to great leadership is communication. [ CITATION Tow03 \l 1033 ] Luthra, Dahiya state that “great leaders are always considered as first-class communicators, they have a clear set of values and they always believe in promoting and inculcating those values in others.” [ CITATION Lut15 \l 1033 ] But what exactly does it mean to be a “great communicator?” Does it mean you speak clearly and precisely in professional environments? Perhaps it’s referencing certain situations; Like the time you helped Sally talk through her business struggles. Maybe it means you speak multiple languages (including body language)! The truth is, being a “good communicator” can mean all those things; Being a good communicator is being able to create connections that are real, emotional and personal. [ CITATION Tra16 \l 1033 ] In 2011, the CEOs of Research in Motion, the company responsible for the Blackberry device, found themselves under some intense publicity. [ CITATION Big12 \l 1033 ] An open letter was sent to Jim Balsillie and Mike Lazaridis from an anonymous, senior-level employee, outlining several criticisms she or he saw in the leadership, product development, and employee culture at RIM. Further, the anonymous employee also offered personal insights that they believed would help RIM improve; They expressed a strong desire to see the company “regain its dominant positions as an industry leader.”[ CITATION Big12 \l 1033 ] The actual letter was sent to an online technology news provider called Boy Genius Report (BGR) in late-June 2011. They state, “We have received an open letter to Mike and Jim from a high-level RIM employee (whose identity we have verified), and in an amazingly honest and passionate plea, this letter gives fascinating insights into what RIM must fix, and fast.”

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