15C_Hospitality_Patrick_Bakley

15C_Hospitality_Patrick_Bakley - important! 9/16/11 At the...

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Click to edit Master subtitle style 9/16/11 Every Customer Counts New Employee Training
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Our VIPs Every customer who walks through our doors is important. We believe that courtesy, respect, and friendliness are the hallmarks of good service and we strive to ensure that each
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Hospitality Hospitality is the key to our success It is an intangible aspect of our business It is as important as the food that we serve Emphasis is on service and guest satisfaction Every customer is
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Unformatted text preview: important! 9/16/11 At the Door Does every guest Feel welcome Feel as though they will get excellent service Notice the clean, cozy atmosphere Do you Greet every guest Make every guest feel welcome 9/16/11 Why Our Customers Return We exceed their expectations They enjoy our relaxing atmosphere They feel comfortable in their surroundings We ensure fresh, high-quality food Our customer service is outstanding...
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15C_Hospitality_Patrick_Bakley - important! 9/16/11 At the...

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