4720 week 14 structure student

4720 week 14 structure student - Topic: Managing Structure...

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Unformatted text preview: Topic: Managing Structure Question: Have you seen a situation in which: A person struggles in a particular position Had been successful in previous positions A replacement is brought in, someone also successful in previous positions This new person also struggles And so on… What’s wrong? It’s not the people… It’s the structure What are organizations? Organizations are/have: ● Social entities ● Goal directed ● Deliberately structured activity systems ● Identifiable boundaries What is structure? Take everything that’s characteristic of the people in a business: Leadership, motivation, brains, satisfaction, stress, ... Throw it out. What’s left? The jobs, the production process, the machines, communication channels, reporting relationships, etc. That’s the STRUCTURE, a.k.a. the Organizational ARCHITECTURE A tale of two structures Suppose you had your choice of two distinct types of organizational structures Organic: Flexible, adaptive, malleable Mechanistic: Rigid, machine-like, focused Which is better? Most would say organic. But suppose we framed it more precisely: A tale of two structures Suppose you had your choice of two distinct types of organizational structures Organic: Loose, flat, fast, flexible, adaptive, malleable, responsive, innovative Mechanistic: Rigid, machine-like, efficient, precise, focused A tale of two structures You’ve spent years hearing how great organic structures are And sometimes that’s true But mechanistic structures can be, too Here’s an example… UPS It’s all about human engineering: Drivers Driver rules Drivers 100 stops per day 800-1300 package offloads per hour 500-800 onloads per hour These add up How to be safe? How to be efficient? 340 rules! The 12 steps of selection Shift into park Turn off ignition, set parking brake Release seatbelt with left hand Open door Place key on ring finger Select package (without stepping through door if possible) Only select packages from selection area Close the door Pick up the DIAD (computer, PDA, GPS, all in one) Fasten DIAD to clip Look before stepping into street Hold on to handrail and exit truck 1 package from shelf: 15.5 seconds 1 package from floor: 25.1 seconds 3 packages from shelf: 29.6 seconds 5 packages from rear door: 65.5 seconds The 12 steps of selection Beyond “selection” Gas up at stations on the right side of the street “Hello, UPS!”“Hello, UPS!...
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This note was uploaded on 09/16/2011 for the course MAN 4720 taught by Professor Staff during the Spring '08 term at University of Central Florida.

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4720 week 14 structure student - Topic: Managing Structure...

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