CONSTEP2 11 - Conflict Management Conflict Management vs....

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Conflict Management
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Conflict Management vs. Conflict Resolution Conflict management Conflict doesn’t interfere with functional relationships Agree to disagree Both parties work toward goal Both parties still committed Conflict resolution Better solution to problem Increased productivity High level of commitment for both parties Increased willingness to take risks Decreased time to resolve future conflicts More open/trusting relationship
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Some Basics for Preparing for Addressing Conflict Perceptions Emotions Timing
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Perceptions Who’s right? “Truth” Why did it happen? Intent intent vs. impact Whose fault is it? Blame contribution
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Emotions Your reptilian brain Revenge
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Emotions Integral part of conflict Feelings are often at the heart of conflict Don’t ignore yours theirs Manage them Understand them; “negotiate” them
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Should this be addressed? Is it affecting my behavior?
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CONSTEP2 11 - Conflict Management Conflict Management vs....

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