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Unformatted text preview: 1. ORGANIZATION Collections of people who work together and coordinate their actions to achieve goals 2. MANAGEMENT Working with and through individuals and groups in order to achieve desired goals 3. RESOURCES Assets such as people, machinery, raw materials, information, skills, and financial capital 4. MANAGER A person who is responsible for supervising the use of an organizations resources to achieve its goals 5. ORGANIZATIONAL PERFORMANCE A measure of how effectively and efficiently a manager uses resources to satisfy customers and achieve organizational goals 6. EFFICIENCY A measure of how well or productively resources are used to achieve a goal 7. EFFECTIVENESS A measure of the appropriateness of the goals an organization is pursuing and of the degree to which the organization achieves those goals 8. PLANNING Identifying and selecting appropriate goals and courses of action 9. ORGANIZING Structuring the workplace relationships such that it allows members of an organization to work together to achieve organizational goals 10. LEADING Articulating a clear vision and energizing and empowering organizational members so that everyone understands their individual roles in achieving organizational goals 11. CONTROLLING Evaluating how well an organization is achieving its goals and taking action to maintain or improve performance 12. STRATEGY A cluster of decisions about what goals to pursue, what actions to take, and how to use resources to achieve goals 13. ORGANIZATIONAL STRUCTURE A formal system of tasks and reporting relationships that coordinates and motivates organizational members so that they work together to achieve organizational goals 14. DEPARTMENT A group of people who work together and possess similar skills or use the same knowledge, tools, or techniques to perform their jobs. 15. FIRST-LINE MANAGERS Managers who are responsible for the daily supervision and coordination of non-managerial employees 16. MIDDLE MANAGERS Managers who supervise first-line managers and are responsible for finding the best way to use resources to achieve organizational goals 17. TOP MANAGERS Managers who establish organizational goals, decide how departments should interact, and monitor the performance of middle managers 18. TOP MANAGEMENT TEAM A group composed o f the CEO, the president, and the heads of the most important departments. 19. RESTRUCTURING Downsizing an organization by eliminating the jobs of large numbers of top, middle, and first-line managers and non-managerial employees 20. EMPOWERMENT Expanding employees tasks and responsibilities 21. SELF-MANAGEMENT TEAMS Groups of employees who supervise their own activities and monitor the quality of the goods and services they provide 22. ROLE The specific task a person is expected to perform because of the position he or she holds in an organization 23. CONCEPTUAL SKILLS The ability to analyze and diagnose a situation and to distinguish between cause and effect. It involves being able to think in an abstract between cause and effect....
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This note was uploaded on 09/13/2011 for the course ADM 1300 taught by Professor Koppel during the Fall '08 term at University of Ottawa.
- Fall '08
- The Land