This article outlines a framework for nurses to further develop their communication skills during in

This article outlines a framework for nurses to further develop their communication skills during in

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This article outlines a framework for nurses to further develop their communication skills during interaction with patients. It also shows how to implement this framework in nursing practice. Keywords: Communication, Patient education Authors Stephen J. Hamilton, MSc, PG Dip, BSc, RMN, is lecturer in health communication; David J. Martin, PG Cert, Adv Dip Management of Psychological Trauma, Dip Specialist Practice, BSc, RMN, is a dual diagnosis worker and part-time lecturer; both at the University of Ulster. Abstract Hamilton, S.J., Martin, D.J. (2007) A framework for effective communication skills. Extended version of Nursing Times; 103: 48, 30-31 This article outlines a framework for nurses to further improve and develop their communication skills during interaction with patients. It also shows how to implement this framework in nursing practice, and nurses’ role in communication skills is further outlined through the use of an acronym. ————————————————- Introduction The use and benefits of effective communication skills in nursing have been extensively researched and documented over the years. For example, Dougherty and Lister (2007), Kihlgren et al (1993), Boore (1978) and Hayward (1975) all highlighted potential pain-reducing implications and increasing recovery rates when patients are provided with additional information/communication about their diagnosis, prognosis, care and treatment. Harrison and Hart (2006), Northouse and Northouse (2004) and Robb et al (2004) discussed the range of communication skills available to health professionals. Nurses can facilitate successful and therapeutic patient contact through questioning, listening, summarising, reflecting, paraphrasing, set induction and closure. Nurses use these skills on a daily basis to: gather information; reassure; facilitate patient expression; harness attitudes, views and opinions; encourage critical thinking; reduce anxiety; facilitate liaison with other disciplines; and promote continuity in patient care (Berry, 2007; Murray et al, 2006; Bury, 2005; Bayne et al, 2002; French, 1994; Hargie and McCartan, 1986). In this article, we advocate a communication skills framework within which the use of these various skills can be contextualised and applied by registered nurses and those in training alike, in hospital and community settings. The purpose of the suggested framework is to reinforce and complement not only the scope of nursing practice but also to encompass the wide range of nursing duties, activities and responsibilities. Box 1 provides a breakdown of the different features of the suggested framework and is then followed with examples of how the framework could be used during contact time with patient groups. The communication skills role of nurses is then further illustrated in Box 2, using the acronym EDUCATE. The acronym itself serves as a guiding mechanism, mnemonic and future point of reference. Background
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This note was uploaded on 09/13/2011 for the course ENG 101 taught by Professor Dr.hickenbottom during the Spring '10 term at West Liberty.

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This article outlines a framework for nurses to further develop their communication skills during in

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