Module 3 Learning Guide

Module 3 Learning Guide - Learning Guide Module 3...

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Learning Guide Module 3 – Communication and Documentation Chapter 21: 1. Define communication: Communication is the process of exchanging information and generating and transmitting meanings between two or more individuals. 2. How do each of the following components impact communication? Stimulus: the communication process is initiated based on a stimulus, a patient need that must be addressed. Sender or source: initiates the message Message: verbal or nonverbal communication Channel of communication: visual, auditory, kinesthetic Receiver: translates and interprets the message sent Feedback: receiver's response 3. What is the difference between verbal and non-verbal forms of communication? What are ways that people communicate verbally? And non-verbally? -Verbal (language) ex: Written, Spoken -Nonverbal (body language) ex: Touch, Eye contact, Facial expressions, Posture, gait, Gestures, General physical appearance, Sounds, Silence 4. How does using a standardized form of communication such as SBAR improve Hand- off communication among healthcare members? What are the components of SBAR? How does each of the components impact communication? -SBAR provides a consistent method for hand-off communication that is clear, structured, and easy to use by the Health Care Team. -It is used to: report to a healthcare provider a situation that requires immediate action define the elements of a hand off of a patient from one caregiver to another, such as during transfers from one unit to another or during shift report and in quality improvement reports. - The goal of SBAR is to decrease miscommunication, which is one of the most common causes of patient injury or death. S= S ituation - What is the situation you are calling about? Be concise. ALWAYS ask – Do you know Mr. or Mrs. Patient’s Name? B= B ackground- Pertinent background information related to the situation. Mental status, etc. A = A ssessment- What is the nurse’s assessment of the situation? what you found/think R= R ecommendation- What is the nurse’s recommendation or what does he/she want? 5. What is a helping relationship? What is the difference between a helping relationship and friendship? 1
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[Type text] -A helping relationship exists among people who provide and receive assistance in meeting human needs. -A helping relationship does not occur spontaneously, is characterized by an unequal sharing of information, and is built on the patients needs (not mutual needs) unlike a friendship. 6. What are the characteristics of a helping relationship? It is a dynamic, purposeful, and time limited relationship. The person providing assistance is professionally accountable for the outcomes. It is patient focused - focused on eliciting the patient’s feelings, thoughts, and values. It is aimed at realizing mutually determined goals and are defined in terms of the patient’s needs. It is a professional relationship 7. What are the goals of a helping relationship? The goals of a helping relationship between a nurse and a patient are determined cooperatively
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Module 3 Learning Guide - Learning Guide Module 3...

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