Principles Chapter 15 - CHAPTER 15 Communicating I...

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CHAPTER 15 Communicating I. Interpersonal Communication (p.536): Transmission of information and meaning from one party to another through the use of shared symbols. There are so many definitions because communication is of substantial consequence to a variety of scientists. People who study this are Psychologists. Sociologists. This is an important enough topic for a great number of peope to have their own perspective on it. a. Sender ( Individual, group): Sender must do the following to start. The process relies on at least one other person. i. Ideation: Communications begins with ideation. You must have an idea with which you want to communicate. Something you have a need. It is the source of a message. What you want to say to another person is dependent on capabilities, background, experience, needs ii. Encoding: Putting ideas in a form so people can understand. Finding the right words for a message. Eg. Middle finger. Transmitting ideas to symbols. iii. Transmission: Choosing an appropriate channel for a message. I.e. Should I tweet? Fax? Phone call? b. Receiver (Individual, group) : i. Receiving: The destination audiences’ level of attendance. Whether he/she is ready to hear the message. E.g. MIS class-The school gave him a class at 8:10 on Friday morning, when no one paid attention. In this situation, the level of attentiveness is low. ii. Decoding: You got words and symbols. Not interpret them. Transmitting symbols to ideas. c. Sender needs feedback to know if message was successful. Misunderstanding may be worse than not understanding at all. This also means that you think you got it, but you could be wrong. II. Importance of Communications a. Linking process: Communications underlies all of the management functions. Decision making is a linking process because it underlies all of the management functions = they all connect. b. Blake and Mouton: Communication is the most frequent source of management problems. Communication is the biggest problem for managers.
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c. Electronic Media(p.542)( Read on your own and note-take) i. Advantages 1. Speed 2. Information sharing 3. Reduce time and expense associated with travel ii. Disadvantages 1. Limitations of lean media 2. Anonymity can result in ‘flaming’ 3. Monitoring of messages III. Barriers to Communication: Causes differences between sent and received message. a. Individual barriers: Some stem from individual differences i. i.e. language barriers b. Organizational barriers: Stem from organizational climate and structure. The result of organizational climates. People are concerned with consequences i. I.e. Frog legs and wife ii. Apple: The opposite of an open organization culture because they are highly secretive. 1. Very secretive 2. Employees fired for leaking information 3. Organizational barriers in the communication process 4. Steve Jobs created culture of secrecy.
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