Principles of Management Final Outline

Principles of Management Final Outline - Chapter 11:...

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Unformatted text preview: Chapter 11: Managing the Diverse Workforce 1. Managing diversity involves basic activates such as recruiting, training, promoting, and utilizing to full advantage individuals with different backgrounds, beliefs, capabilities, and cultures. 2. Diversity Today a. The Size of the Workforce b. The Workers of the Future i. Gender Issues ii. Minorities and Immigrants iii. Mentally and Physically disabled People c. The Age of The Workforce 3. Managing Diversity Versus Affirmative action a. Competitive Advantage Through Diversity and Inclusion i. Ability to Attract and Retain Motivated Employees ii. Better Perspective on a Differentiated Market iii. Ability to Leverage Creativity and Innovation in Problem Solving iv. Enhancement of Organizational Flexibility. b. Challenges of Diversity and Inclusion i. Unexamined Assumptions ii. Lower Cohesiveness iii. Communication Problems iv. Mistrust and tension v. Stereotyping vi. The Challenge Ahead(?) 4. Multicultural organizations a. Monolithic b. Pluralistic c. Multi-cultural 5. How organizations Can Cultivate a Diverse Workforce a. Securing Top Managements Leadership and Commitment b. Assessing the Organizations Progress Toward goals c. Attracting Employees i. Recruitment ii. Accommodating Work and Family Needs iii. Alternative Work arrangements d. Training Employees in diversity i. Awareness Building ii. Skill Building e. Retaining Employees i. Support groups ii. Mentoring iii. Career Development and Promotion iv. Systems Accommodation v. Accountability Chapter 12: Leadership 1. What do we want from our leaders? Two perspectives, what people want and what organizations need are neatly combined in a set of 5 key behaviors identified by James Ouzes and Barry Posner. The best leaders: a. Challenge the process-They challenge conventional beliefs and practices and create change. b. Inspire a Shared Vision-They appeal to people’s values and motivate them to care about an important mission. c. Enable others to act-They give people access to information and give them the power to perform to their full potential. d. Model the way-They don’t just tell people what to do, they are living examples of the ideals they believe in. e. Encourage the heart-They show appreciation, provide rewards, and use various approaches to motivate people in positive ways. 2. Vision a. If a vision is “ideal” it communicates a standard of excellence b. If a vision is also “unique” it also communicates and inspires pride in being different from other organizations. c. The choice of language is important: The words should imply a combination of realism and optimism, an action orientation, and resolution and confidence that the vision will be attained....
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This note was uploaded on 09/16/2011 for the course MANAGEMENT 300 taught by Professor Markert during the Spring '08 term at Rutgers.

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Principles of Management Final Outline - Chapter 11:...

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