In class MGMT 405 Study_Sheet

In class MGMT 405 Study_Sheet - MGMT 405 Study Sheet...

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MGMT 405 Study Sheet (Chapter 1-4) Page 1 of 9 Chapter 1 Organization: a collection of people working together in a division of labor to achieve a common purpose. Open system: transforms resource inputs from the environment into product outputs. Productivity: the quantity and quality of work performance, with resource utilization taken into account. Performance effectiveness: an output measure of task or goal accomplishment. Performance efficiency: a measure of the resource cost associated with goal accomplishment. The Quality Commitment: is a recognized hallmark of organization Excellent. Total quality management (TQM): managing with commitment to continuous improvement, product quality, and meeting customer needs. Manager: a person who supports and is responsible for the work performance of one or more other persons. Management: the process of planning, organizing, leading, and controlling the use of resources to accomplish performance goals. Top managers: responsible for the performance of the organization as a whole or of one of its major parts. Middle managers: report to top managers and oversee the work of large departments or divisions. Team leaders or supervisors: formally in charge of teams or work units. Accountability: the requirement to show performance results to a supervisor. Quality of work life (QWL): the overall quality of human experiences in the workplace. The Quality of work life concept: is another aspect of managerial accountability – valuing diversity. Workforce diversity: describes differences in age, gender, race, ethnicity, able-bodiedness, religion, and sexual orientation in the workforce. Prejudice: the display of negative, irrational attitudes toward people different from one’s self.
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MGMT 405 Study Sheet (Chapter 1-4) Page 2 of 9 Discrimination: denies some people the full benefits of organizational membership. Glass-ceiling effect: an invisible barrier that limits career advancement of minorities. Four Functions of Management: The manager’s interpersonal roles involve interactions with people inside and outside the work unit. The information roles involve: the giving, receiving, and analyzing of information. The decision roles involve using info to make decision, to solve problems, or to address opportunities. Essential Managerial Skills: Planning Setting performance objectives and deciding how to achieve them Leading Inspiring people to work hard to achieve high performance Controlling Measuring performance and taking action to ensure desired results Organizing Arranging tasks, people, and other resources to accomplish the work The Management Process
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MGMT 405 Study Sheet (Chapter 1-4) Page 3 of 9 Emotional intelligence: the ability to understand and mange emotions in one’s relationships with others Managerial competencies : skill or personal characteristics that contribute to high performance in a management job. Chapter 2
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In class MGMT 405 Study_Sheet - MGMT 405 Study Sheet...

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