8 - 1 Marks 1 Why can customer service increase a company's...

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1 Marks: 1 Why can customer service increase a company's profitability? Choose one answer. a. You have to explain things ten times when a new customer has a question. b. It costs ten times as much money to sell to a new customer as it does to sell to an existing customer. c. You have to sell to a customer ten times before you can make money on customer service. d. It is ten times as expensive to sell to a pushy customer as it is to sell to a pulled customer. e. It is ten times cheaper to provide customer service on the internet. Correct Marks for this submission: 1/1. Question 2 Marks: 1 In class, we discussed a number of characteristics of the internet. Which of the following is an issue associated with the global presence characteristic? Choose one answer. a. Closed architecture allows you to connect with countries that don't yet have internet access. b. You need a high-bandwidth connection to reach potential customers on different continents. c. The World Wide Web has no geographic boundaries. d. In order to achieve open architecture, you must join an international service provider
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8 - 1 Marks 1 Why can customer service increase a company's...

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