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8 - 1 Marks 1 Why can customer service increase a company's...

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1 Marks: 1 Why can customer service increase a company's profitability? Choose one answer. a. You have to explain things ten times when a new customer has a question. b. It costs ten times as much money to sell to a new customer as it does to sell to an existing customer. c. You have to sell to a customer ten times before you can make money on customer service. d. It is ten times as expensive to sell to a pushy customer as it is to sell to a pulled customer. e. It is ten times cheaper to provide customer service on the internet. Correct Marks for this submission: 1/1. Question 2 Marks: 1 In class, we discussed a number of characteristics of the internet. Which of the following is an issue associated with the global presence characteristic? Choose one answer.
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