1 - Organizational structure

1 - Organizational structure - Organizational Culture is...

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Organizational Culture is “Shared values and beliefs that underlie a company’s identity.” Any Department of Motor Vehicles is a classic example of an organization with passive defensive culture and a conventional normative belief. Passive defensive is defined as “by overriding belief that employees must interact with others in ways that do not threaten their own job security”. These are organizations that are extremely beaurocratic in its functions and require the employees to conform to the norms, rules and policies. From the point a person walks in to gain services of the DMV, he or she is supposed to have the correct forms filled out, have all the necessary supporting documentation in place and wait in line to be called by a representative. When called, the employee will check that all the documents required and the forms that are filled out are in order. This is done because of the stringent laws that are in place in order to get the product that a person desires for example a driver’s license. The employee must follow the laws
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This note was uploaded on 09/17/2011 for the course MAN 6425 taught by Professor Ford during the Spring '10 term at University of Central Florida.

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1 - Organizational structure - Organizational Culture is...

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