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Unformatted text preview: INTRODUCTION TO OPERATION MANAGEMENT PG1 INTRODUCTION TO OPERATION MANAGEMENT: Identify how each of the 10 decisions of operations management is applied at Hard Rock Café. TOURO UNIVERSITY INTERNATIONAL GEORGE L. HALL MODULE I CASE ASSIGNMENT OPM 300 INTRODUCTION TO OPERATION MANAGEMENT DR. ROGER B. RENSVOLD DR. GARY HANNEY 18 AUGUST 2008 Identify how each of the 10 decisions of operations management is applied at Hard Rock Café. Hard Rock Café has had a very high brand recognition percentage throughout the world because of its operations management. In this paper I will try and discuss the 10 decisions Hard Rock Café has gotten right in making it one of the most successful companies in the service industry. Taking a look a Hard Rock Café’s service quality and product design, it is easy to understand how they have achieved such a high rate of success. Their product design is based off of something that definitely was a hit 30 years ago and will be a hit for the foreseeable future; Rock-N-Roll. The simple logo of the was a hit 30 years ago and will be a hit for the foreseeable future; Rock-N-Roll....
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This note was uploaded on 09/18/2011 for the course OPM 300 taught by Professor Dr.garyhanney during the Spring '11 term at Trident Technical College.
- Spring '11