OPM 300 MOD 2 CASE - TOUROU UNIVERSITY INTERNATIONAL OPM...

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TOUROU UNIVERSITY INTERNATIONAL OPM 300 MOD 2 CASE INTRODUCTION TO OPERATIONS MANAGEMENT PAUL GRUNKOWSKI Productivity and, thus, capacity for coffee manufacturing is dependent on a lot of different factors – some within the plant itself, and others outside the manufacturing/processing facility. 1. Where on the Process Continuum (from the power-point/background materials) does the processing of coffee lie? After reviewing the article on coffee processing, I see there is a lot more to making a cup of coffee then to just fill up the maker with water and pushing the brew button. It was very enlightening to see how the cup of coffee is actually transformed from a bean to liquid and the time and process needed to complete this transformation. I was really unaware of how many steps and procedures for quality are taken to ensure that millions of us wake up to that perfect pick me up in the morning. Out of the four types of the process continuum the processing of coffee lies within the Continuous process, which is used for very high volume, standardized products. This fits in cause the process of making coffee is in high volume and needs to be repeated the same exact way each and every time to ensure quality and consistency. Looking at the other processing types, the process of making coffee just doesn’t fit. 2. How would you characterize the process (in terms of operations management) of “making coffee”? Support your answer by invoking the process characteristics described in the background Information and referencing each appropriate page or paragraph in the web sites above that
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OPM 300 MOD 2 CASE - TOUROU UNIVERSITY INTERNATIONAL OPM...

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