WR 227 - Midterm Assignment

WR 227 - Midterm Assignment -...

Info iconThis preview shows pages 1–2. Sign up to view the full content.

View Full Document Right Arrow Icon
Jump to Navigation Frame   Jump to Content Frame   Printable View of: Here's the Midterm Print   Save to File   File: Include the following goals and elements in your answer Include the following goals and elements in your answer Goals: Retain goodwill Diminish disapproval Convey negative message Attach a sense of approval Avoid injustice Elements: Establish common ground Give reasons for negative position Give bad news Include a positive element Situation: You are the General Sales Manager for Bentley Business Systems (1287 Main Street, Wolf Point, MT 58904), a supplier of automation equipment in the Northwest United States. In today’s mail, you receive the following request letter from Jean Parchman, Assistant General Manager, Acres of Bargains, 508 Woodbine Avenue, Filmore, SD57503. July 9, 2008 Dear Sales Manager: I received our monthly bill from Bentley and noticed a $400 service charge for services rendered on June 1 due to a printer malfunction. Since we have a service contract with Bentley, yet we are not apparently
Background image of page 1

Info iconThis preview has intentionally blurred sections. Sign up to view the full version.

View Full DocumentRight Arrow Icon
Image of page 2
This is the end of the preview. Sign up to access the rest of the document.

This note was uploaded on 09/18/2011 for the course WR 227 taught by Professor U.nknown during the Spring '10 term at Portland State.

Page1 / 2

WR 227 - Midterm Assignment -...

This preview shows document pages 1 - 2. Sign up to view the full document.

View Full Document Right Arrow Icon
Ask a homework question - tutors are online