X - Ldr Communication - 1 Leadership Leadership...

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Unformatted text preview: 1 Leadership Leadership Communication Communication 2 PROBLEM IN COMMUNICATION PROBLEM IN COMMUNICATION The single biggest problem in communication is the illusion it has taken place. George Bernard Shaw LACK OF SENDING AND RECEIVING DIRECTIONS 3 4 Communication Communication A process by which information and understanding are transferred between a sender and a receiver Communication Goals Communication Goals 5 To change behavior To get action To ensure understanding To persuade To get and give Information Source: CGAP Direct 6 Ex Ex . . 9.1 9.1 A Basic Model of the A Basic Model of the Communication Process Communication Process Leader encodes message Receiver decodes message Channel Return message encoded and sent Feedback Loop Potential noise and distortion Barriers to communication Barriers to communication 7 Noise Inappropriate medium Assumptions/Misconceptions Emotions Language differences Cultural differences Poor listening skills Use of jargon Distractions 8 Ex Ex . . 9.2 9.2 The Leader as Communication The Leader as Communication Champion Champion 9 Ex Ex . . 9.3 9.3 Why Open the Communication Why Open the Communication Channels? Channels? An open climate is essential for cascading vision, and cascading is essential because: Natural Law 1: You Get What You talk about A vision must have ample air time in an organization. A vision must be shared and practiced by leaders at every opportunity. Natural Law 2: Natural Law 2: The Climate of an Organization is a Reflection of the Leader A leader who doesnt embody the vision and values doesnt have an organization that does. 10 10 Natural Law #3 Natural Law #3 You Cant Walk Faster Than One Step at a Time A vision is neither understood nor accepted overnight. Communicating must be built into continuous, daily interaction so that over time followers will internalize it. 11 11 12 12 Open Communication Open Communication Asking questions Leader-centered Follower-centered Listening Engaged listening 13 13 Ex Ex . . 9.4 9.4 Ten Keys to Effective Listening Ten Keys to Effective Listening Keys Poor Listener Good Listener 1. Listen actively Is passive, laid back Asks questions; paraphrases what is said 2. Find areas of interest Tunes out dry subjects Looks for opportunities, new learning 3. Resist distractions3....
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This document was uploaded on 09/19/2011.

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X - Ldr Communication - 1 Leadership Leadership...

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