Principles of Information Systems chapter 09

Principles of Information Systems (with Online Content Printed Access Card)

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Principles of Information Systems, Tenth Edition Chapter 9 Enterprise Systems 1
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Principles of Information Systems, Tenth Edition 2 Principles and Learning Objectives An organization must have information systems that support routine, day-to-day activities and that help a company add value to its products and services Identify the basic activities and business objectives common to all transaction processing systems Describe the transaction processing systems associated with the order processing, purchasing, and accounting business functions
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Principles of Information Systems, Tenth Edition 3 Principles and Learning Objectives (continued) A company that implements an enterprise resource planning system is creating a highly integrated set of systems, which can lead to many business benefits Discuss the advantages and disadvantages associated with the implementation of an enterprise resource planning system Identify the challenges that multinational corporations face in planning, building, and operating their enterprise systems
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Why Learn About Enterprise Systems? In our service-oriented economy: Outstanding customer service has become a goal of virtually all companies Effective use of enterprise systems: Will be essential to raise the productivity of your firm, improve customer service, and enable better decision making Principles of Information Systems, Tenth Edition 4
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Principles of Information Systems, Tenth Edition 5 An Overview of Transaction Processing Systems Transaction processing systems (TPSs): Capture and process detailed data necessary to update records about fundamental business operations Include order entry, inventory control, payroll, accounts payable, accounts receivable, general ledger, etc. Provide valuable input to: Management information systems, decision support systems, and knowledge management systems
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Principles of Information Systems, Tenth Edition 6 An Overview of Transaction Processing Systems (continued)
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Principles of Information Systems, Tenth Edition 7 Traditional Transaction Processing Methods and Objectives Batch processing system: Data processing in which business transactions are: Accumulated over a period of time Prepared for processing as a single unit or batch Online transaction processing (OLTP): Data processing in which each transaction is processed immediately
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Principles of Information Systems, Tenth Edition 8
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Principles of Information Systems, Tenth Edition 9
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Principles of Information Systems, Tenth Edition 10 Traditional Transaction Processing Methods and Objectives (continued) Organizations expect their TPSs to: Capture, process, and update databases of business data Ensure that the data is processed accurately and completely Avoid processing fraudulent transactions Produce timely user responses and reports Reduce clerical and other labor requirements Help improve customer service Achieve competitive advantage
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This note was uploaded on 09/18/2011 for the course CIS 310 taught by Professor Patterson during the Summer '11 term at NC Wesleyan.

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Principles of Information Systems chapter 09 - Principles...

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