Principles of Information Systems chapter 11

Principles of Information Systems (with Online Content Printed Access Card)

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Principles of Information Systems, Tenth Edition Chapter 11 Knowledge Management and Specialized Information Systems 1
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Principles and Learning Objectives Knowledge management allows organizations to share knowledge and experience among managers and employees Discuss the differences among data, information, and knowledge Describe the role of the chief knowledge officer (CKO) List some of the tools and techniques used in knowledge management Principles of Information Systems, Tenth Edition 2
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Principles and Learning Objectives (continued) Artificial intelligence systems form a broad and diverse set of systems that can replicate human decision making for certain types of well-defined problems Define the term artificial intelligence and state the objective of developing artificial intelligence systems List the characteristics of intelligent behavior and compare the performance of natural and artificial intelligence systems for each of these characteristics Identify the major components of the artificial intelligence field and provide one example of each type of system Principles of Information Systems, Tenth Edition 3
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Principles and Learning Objectives (continued) Expert systems can enable a novice to perform at the level of an expert but must be developed and maintained very carefully List the characteristics and basic components of expert systems Outline and briefly explain the steps for developing an expert system Identify the benefits associated with the use of expert systems Principles of Information Systems, Tenth Edition 4
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Principles and Learning Objectives (continued) Multimedia and virtual reality systems can reshape the interface between people and information technology by offering new ways to communicate information, visualize processes, and express ideas creatively Discuss the use of multimedia in a business setting Define the term virtual reality and provide three examples of virtual reality applications Principles of Information Systems, Tenth Edition 5
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Principles and Learning Objectives (continued) Specialized systems can help organizations and individuals achieve their goals Discuss examples of specialized systems for organizational and individual use Principles of Information Systems, Tenth Edition 6
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Why Learn About Knowledge Management and Specialized Information Systems? Knowledge management and specialized information systems are used in almost every industry Learning about these systems: Will help you discover new ways to use information systems in your day-to-day work Principles of Information Systems, Tenth Edition 7
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Principles of Information Systems, Tenth Edition 8 Knowledge Management Systems Data consists of raw facts Information: Collection of facts organized so that they have additional value beyond the value of the facts themselves Knowledge: Awareness and understanding of a set of information and the ways that information can be made useful to support a specific task or reach a decision
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This note was uploaded on 09/18/2011 for the course CIS 310 taught by Professor Patterson during the Summer '11 term at NC Wesleyan.

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Principles of Information Systems chapter 11 - Principles...

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