Thinking Through Problem Solving Ebook

Thinking Through Problem Solving Ebook - | iss. 21.03 | i |...

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Unformatted text preview: | iss. 21.03 | i | U | x | + | Thinking through Problem Solving ChangeThis Not using Adobe Acrobat? Please go to http://changethis.com/content/reader Save to disk [ help ] Hide/Show menus Y 2 by Valarie A. Washington ChangeThis ¡/¡3 | iss. 21.03 | i | U | x | + | Introduction Change hits hard, fast, and often. It shifts our focus, changes our direction and alters our plans. Change leaves us stumped by questions we’re not prepared to answer and searching for questions that we never thought to ask. Left on the road, between what we were once sure of and the indecision of which way to go; a problem waits to be solved. ProblemS begin wiTh one UnanSwered QUeSTion Hearing the word problem, we automatically think of some catastrophic event requiring kick-of meetings, project teams, and an all-out hunt For the illustrious root cause. Usually, however, problems are much more subtle than that. They move in quietly, riding the coat- tails of change or they drag change along, bringing it to our doorsteps. Problems both follow and precede change. Most problems don’t need a grand introduction. All we need to do is to look For them, wait For them, and prepare For them. They are always there, just beneath the surface. And before they ever took a life of their own, even those problems with the deepest roots started simply enough as an unanswered question. What issues currently have your organization tied up in knots? What was the last problem that you attempted to solve? What was the last problem that you ignored? This maniFesto is intended to dispel the myth that problems need o¡cial-sounding names and Formally out¢tted team leaders wearing colored belts. Problems are not only exposed through formal processes but are revealed in a moment of curiosity. Just around the corner oF expectation and at the intersection oF “why; why not; and if not me, who ?” is a chance for every employee to positively in£uence the course oF events. ChangeThis 3/¡3 | iss. 21.03 | i | U | x | + | The following is a problem in the making: Friday morning a shipment of boxes was delivered to a distribution warehouse in a small North Carolina town. As had happened on many Friday mornings before, Jason Checkins received the shipment and pointed to the area where the pallets should be placed. As the boxes were stacked, Jason noticed that the boxes all had yellow stick- ers. He thought that it was odd and wondered to himself, “Why don’t these boxes have the blue labels that they normally do?” He thought about it for a moment and moved on. He never mentioned the yellow labels to anyone in the facility until the following Friday, a week later. ParT 1: What Happens to a Problem Deferred?...
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Thinking Through Problem Solving Ebook - | iss. 21.03 | i |...

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