Unformatted text preview: Justification reports Determine the mission Primary vs. Secondary data collection Chapter 11 – Consider the audience to determine strategy Chapter 12 – What is culture? Ethnocentrism Deep and observable culture Elements of diversity Chapter 13 — Redesigning a relationship Nonverbal communication The 4 C’s of effective small groups Groupthink Chapter 14 – The face of resistance Employee buy-in Multidirectional and multimedia comm. Unintended messages Traditional conflict strategies...
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- Spring '10
- email subject lines, secondary data collection, Negative message format, effective small groups