Call Center Representative.docx - Provide direction information to other departments Call Center Representative(CCR Hello Acme Inc Shelly speaking How

Call Center Representative.docx - Provide direction...

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Provide direction information to other departments Call Center Representative (CCR): Hello, Acme, Inc. Shelly speaking. How can I help you today? Caller (C): Yes, hello, I’m Richard. I have a question about my bill. CCR: Hi Mr. Richard, thank you for calling. Hope you are doing well. It sounds as if you need the billing department. I’ll transfer you to that number. Here it is, though, in case you get disconnected. C: Really. You have to transfer me? I’ve been on hold for the last 30 minutes. I followed all of your prompts to talk to you and now you’re telling me that you won’t help me? CCR: I understand how frustrating that can be—let’s see how we can work this out. Unfortunately we can’t work together to answer your questions due the authorization. We do have a privacy policy, which I’m sure you can appreciate. But I will help you to connect with the authorities so that you are
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  • Fall '18
  • Laser Narindro, ST., M.MSI

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