Exam Final Review

Exam Final Review - Management and Organizational Behavior...

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Management and Organizational Behavior MGMT 3103 Final Review Chapters 1-9; 11-16 Chapter 1 1. What are the two main outcomes that we are working toward maximizing in Organizational Behavior? 2. What is an organization? 3. Define organizational behavior 4. It is important to remember that Organizational Behavior uses what kind of methodology? 5. What is a theory? 6. What is the conceptual argument (viewing humans as a resource) that says OB is important? 7. Why are good people or human resources hard to copy? (three reasons) 8. What are the two organizational factors that contribute to the OB outcomes? 9. What are the two individual characteristics (things the individual brings that companies don’t/can’t change much) that contribute to OB? 10. In OB, what is strong, moderate and weak correlation? 11. How does a positive and negative correlation differ? Chapter 2 1. What is the basic formula of good job performance? 2. What is task performance? a. What are the three kinds of tasks? Label the below examples i. Chef creates a new recipe. ii. Teacher has to evacuate class for fire. iii. Receptionist answers phones. 3. What is a citizenship behavior? a. There are two major types of citizenship behavior what are they?
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There are three kinds of interpersonal citizenship behavior. What are they? Label the examples below. 1. Bob is maintaining a good attitude even though he is dealing with a difficult co-worker. 2. Mandy tells her coworkers about a new program the company is doing that will pay for your mileage. 3. Randy asks Gina if he can help her with her proposal since he knows the deadline is very soon. ii. There are three kinds of organizational citizenship behavior. What are they? Label the examples below 1. Jack signs up for voluntary committees like the social committee. 2. Fiona writes a letter to her supervisor about changing leave policy. 3. Desi tells people what a great place Rock Industries is to work whenever anyone asks. 4. What is counterproductive behavior? There are four major types, what are they? Label the following and tell which category that fall into a. Matt takes small office supplies like pens and paper home. b. Maggie has been known to come to work drunk. c. Derek is simply rude and difficult with coworkers. d. Janet has made men she works with uncomfortable by making inappropriate sexual jokes e. Yu Chen often spends her morning shopping for personal clothing online. f. Juan prepared the drinks incorrectly because he was tired. g. Brett has been known to tell a lot of people something that turned out to not be true. h. Rick actually hit another coworker when he got mad. 5. There are multiple ways to manage performance so we get more ________________ and _________________ and less _____________. List and describe each. Which one fits which example. a.
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This note was uploaded on 09/21/2011 for the course MGMT 3103 taught by Professor Dasborough during the Spring '08 term at Oklahoma State.

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Exam Final Review - Management and Organizational Behavior...

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