INF10003_Lecture 3_2020_Sem1 (Sarawak).pptx - INF10003 Introduction to Business Information Systems Lecture 3 Organizational Process and Systems \u2022 \u2022

INF10003_Lecture 3_2020_Sem1 (Sarawak).pptx - INF10003...

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DULN004(Q) KP(JPS)5195/IPTS/1144 05 June 2004 Co. No. 497194-M INF10003 Introduction to Business Information Systems Lecture 3 Organizational Process and Systems Business Process Decision Making Systems Acknowledgement to Dr. Paul Scifleet, Dr. Jason Sargent & Dr. Adi Prananto for contributions to unit content
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DULN004(Q) KP(JPS)5195/IPTS/1144 05 June 2004 Co. No. 497194-M Business Processes Business Process: a standardised set of activities that accomplish a specific task, such as processing a customer’s order (Baltzan, Lynch & Fisher 2015, p. 118). Activities: o Transform resources and information of one type into resources and information of another type; and o Can be manual, automated or a combination. The moment a customer places an order through a simple business process, dozens if not hundreds of other business processes are set into action. o Watch: (2.13 min) Value chain analysis: views the company as a series of business processes that each add value to the product or service (i.e. a value-chain is a network of value- creating activities).
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DULN004(Q) KP(JPS)5195/IPTS/1144 05 June 2004 Co. No. 497194-M Business process (Week 1 Lecture) Business Process —A standardized set of activities that accomplish a specific task, such as processing a customer’s order Diagrams can be used to show the business processes Flow Charts Swim Lane Diagrams
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(Week 2 Lecture) Value chain analysis views a company as a series of business processes that each add value to the product or service. The Value Chain Example: Bicycle Manufacturer’s Value Chain
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DULN004(Q) KP(JPS)5195/IPTS/1144 05 June 2004 Co. No. 497194-M What is Business Process Management (BPM)? BPM is a systematic process of creating, assessing and altering business processes. Four stages of BPM: 1. Setting the scope, creating a model of business process components Users review and adjust model “As-is” documents current process; it is changed to solve process problems “To-be” model 2. Creating plan for Information System Components Analysis considering five elements of IS (hardware, software, data, procedures, people) and required input, output, feedback 3. Creating and implementing a new business process 4. Create policy and procedures for ongoing assessment of process effectiveness Adjust and repeat cycles
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DULN004(Q) KP(JPS)5195/IPTS/1144 05 June 2004 Co. No. 497194-M 1. Model business process 2. Create system components 3. Implement business process 4. Create policy for ongoing evaluation User review & adjust the current model. Use “as-is” model to identify problems and make changes. Use “to-be” model to understand how the improved process should work. Uses the five elements of IS (hardware, software, data, procedures, people). Determine the required input, output and feedback. People start using the new business process.
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