Assignment 2 Quality at Global Green Books November 2019.docx

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Mini-Case Study: Quality Management at Global Green Books Publishing 15% Group Assignment: Due Thursday December 5that the beginning of class timeSubmission needs stapled with signed academic integrity formGlobal Green Books Publishing is a growing eBook business, satisfying demand for customized eBooks for the college market. You are Samantha, the Project Manager who has taken over the management of Global Green Books Publishing. There are numerous issues with the quality of the eBooks that have been released to professors and colleges to date. As the number of complaints are rising, so is the urgency to create a work culture that values quality standards. Additionally, a robust plan is needed to address notable quality issues.The process at the current time is as follows:Each eBook is customized to meet the needs that a college professor has for his or her respective course. The professor chooses the content for the E-book and sends all the electronic documents to Global Green Books in one compressed file. They also indicate the chapter names and a list of the articles that must be included in each chapter. Global Green Books is responsible for the consolidation and publication of the document, and the successful and electronic distribution to the customers. The customers and end users expect a high-quality document that is pleasing to the eye. The format of all the consolidated documents must be consistent. Text must be a consistent size, and the chapters need to be clearly divided. All references to outside material must be referencedin APA Format. The professors expect the eBooks to come back exactly how they imagine them- a high-quality product that contains the exact information that they supplied to Global Green Books.

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