BKAS 3103 CLASS EXERCISE.docx - BKAS 3103 \u2013 EXERCISE QUESTIONS EXERCISE QUESTION 1 Kruger Leso Sdn Bhd is a manufacturing company for a line of

BKAS 3103 CLASS EXERCISE.docx - BKAS 3103 – EXERCISE...

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BKAS 3103 – EXERCISE QUESTIONS EXERCISE QUESTION 1 Kruger Leso Sdn Bhd is a manufacturing company for a line of construction toys. The company’s recent objective is to improve its existing information systems for increasing customers satisfaction. Kruger Leso’s management decided to hire a consulting firm to redesign its information system. Mr Aziz, the CIO of Kruger Leso, was anxious about this project. The last system developed by the previous consultant was not successful. During the brainstorming session, Mr Alan from the consulting firm presented the model of “Custom versus Package Direction” as shown below: Strategic Grid 1 Grid 2 Non-strategic Grid 3 Grid 4 Unique Common Custom versus Package Direction Mr Alan explained that Kruger Leso fell under Grid 4 category for its general, receivables and payables ledgers to be used by accounting department. For a system that can analyse specific information about how the customer using its products, Mr Alan informed that Kruger Leso needed to build its own customer relationship management system (Grid 1). After a series of
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  • Spring '14
  • DanielL.Schisler

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