MGT-404-OBHR.docx - EXECUTIVE POST GRADUATE DIPLOMA IN MANAGEMENT ORGANIZATION BEHAVIOR AND HUMAN RESOUCE TERM 1 ORGANIZATIONAL BEHAVIOUR HUMAN RESOURCE

MGT-404-OBHR.docx - EXECUTIVE POST GRADUATE DIPLOMA IN...

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EXECUTIVE POST GRADUATE DIPLOMA IN MANAGEMENT ORGANIZATION BEHAVIOR AND HUMAN RESOUCE TERM 1 : ORGANIZATIONAL BEHAVIOUR & HUMAN RESOURCE MANAGEMENT ASSIGNMENT PART - A ORGANIZATIONAL BEHAVIOUR CASE STUDIES : 1. Read the case carefully and answer the questions that follow : Ramesh Ambani was appointed as Operations Planning Manager in the Surepleasure Airlines last month. Immediately after reporting to his new job, Ramesh recognised that there were difficulties with the time control section. This section consisted of sixteen Junior clerks, eight senior clerks and a supervisor who reported to him.
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The basic function of time control section is to maintain records of all rotatable parts used on a fleet of eighty-five passenger aircraft. Records reflect the date on which a part was installed or removed and total aircraft flying time. To maintain identification, serial numbers are recorded for each controlled part. The Airport Authority rules require strict control of parts having limited life. Parts that have operated beyond their approved limit have to be removed and overhauled. The problem that Ramesh noticed was that there were numerous instances of inaccurate records. The records were in violation of Airport Authority regulations and poor record- keeping resulted in excessive overhaul costs. When Ramesh studied the situation, he observed that the employees had formed an extremely strong informal work-group. The members would accept or reject new employees into the work-group based on factors completely unrelated to the job. Some outsiders observed that if a new employee's behaviour was not in tune with the informally determined norms, he or she had little chance of success within the group. The group members arranged for contributory dine-and-dance party every week-end and had a great time together. Those who did not like to participate and socialise were ignored and 'made to feel uncomfortable to the point that they would quit the organisation. This resulted in an annual turnover rate of apptoximately 200 percent. Ramesh realised that this problem had to be solved immediately or major problems could result for the Surepleasure Airlines in future. (a) What are the dysfunctions of informal organisation in the Surepleasure Airlines? ANSWER : The dysfunctions of the informal organisation in the Surepleasure Airlines were : 1. Records were inaccurate and were in violation of Airport Authority Regulations. 2. There were excessive overhaul costs due to poor keeping of the records. 3. The informal group members would accept or reject the new employees based on the factors unrelated to the official work. 4. If the behaviour of an employee was not in tune with the group, he or she had any chances of success. 5. The informal team had arranged a weekend party every week and people who did not like to participate or socialise were humiliated to the point that they were made to quit from the organsation.
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