Chapter 4 & 5 ST.pptx - Individual Attitudes and Behaviours Chapter 4 Learning Objectives \u2022 Define \u201cwork attitudes\u201d \u2022 Define and

Chapter 4 & 5 ST.pptx - Individual Attitudes and...

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Individual Attitudes and Behaviours Chapter 4
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Learning Objectives Define “work attitudes” Define and differentiate between job satisfaction and organizational commitment List the factors related to job satisfaction and organizational commitment Describe the consequences of job satisfaction and organizational commitment Define job performance, organizational citizenship, absenteeism, and turnover Explain factors associated with each type of work behaviour Photo by Debby Hudson on Unsplash
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Work Attitudes An attitude refers to our opinions, beliefs, and feelings about aspects of our environment Two types of work attitudes: J ob satisfaction : how people feel towards their job Organizational commitment : emotional attachment towards their company they work for Both of these are closely tied to outcomes such as performance, helping others, absenteeism, and turnover. Photo by rawpixel.com from Pexels
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Causes Positive of Work Attitudes Research shows that people pay attention to several aspects of their work environment, including how they are treated, the relationships they form with colleagues and managers, and the actual work they perform. Researchers therefore focus on the follow eight factors:
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Personality Experts have found that job satisfaction has a coloration to personality Personality traits that tend to lead to job satisfaction Personality traits that tend to lead to job dissatisfaction Affective Disposition Emotionally stable personality Conscientiousness Self-esteem Internal locus of control Extraversion Negative Disposition Neurotic personality External locus of control
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Person-Environment Fit Fit between what we bring to our work environment and the environmental demands influences our work attitudes Need to consider in terms of values and abilities: Person-job fit Person-organization fit Photo by rawpixel from Pexabay
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Job Characteristics The presence of certain characteristics on the job seems to make employees more satisfied and more committed Job Characteristics: Variety of skills used Autonomy Receiving feedback Psychological Contract The understanding an employee has of their responsibilities and rights on the job A trust relationship based on an unwritten understanding about what the employee will bring to the work environment and what the company will provide in exchange If either side does not abide by this understanding their will be psychological contract breach, which leads to low job satisfaction and commitment.
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Organizational Justice A strong influence over our satisfaction level is how fairly we are treated. People pay attention to the fairness of company in terms of: Policies and procedures Treatment from supervisors Pay and other rewards received from the company Relationships at Work Two strong predictors of our happiness at work and commitment to the company are our relationships with coworkers and managers The people we interact with, their degree of compassion, our level
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