Process+Examples

Process+Examples - product and NOT your competitors’...

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S. M. Ng, HKUST 1 Process Examples
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S. M. Ng, HKUST 2 Why is operations so important? • Take a look at one of the most important industries – Automobile manufacturing and assembly
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S. M. Ng, HKUST 3 Comparing GM and Toyota GM Framington Plant Toyota Takaoka Plant Gross assembly hours per car (i) 40.7 18 Assembly defects per 100 cars (ii) 130 45 Assembly space per car (iii) 8.1 4.8 Inventory of parts (average) (iv) 2 weeks 2 hours (i) Calculated by dividing the total hours of effect in the plant by the total number of cars produced (ii) Defects per car were estimated from the JD Power Initial Quality Survey for 1987 (iii) Square feet per car per year, corrected for vehicle size (iv) A rough estimate for major parts Based on 1986 benchmarking data from the IMVP Assembly Plant Survey
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Competing in the markets • You or your organization are producing a product and would like to attract consumers to purchase this product. •I n abstract terms , what should be those attributes in your product that will make the consumers buy your
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Unformatted text preview: product and NOT your competitors’ similar products? S. M. Ng, HKUST 4 S. M. Ng, HKUST 5 Process=Economic activities => products Process Input Output Management perspective Meeting customer or management requirements in Technology (Eng.) perspective Improving technology to achieve improvement in process ..- Cost-Time- Quality- Variety-Brand name-Risks -Toxicity-… (Others) Product Attributes S. M. Ng, HKUST 6 Examples • Moore’s Law Examples\MooresLaw.ppt • Banking industry S. M. Ng, HKUST 7 Banking operations/process Branch face to face transactions Input Output ATM transactions Input Output Internet transactions Input Output What technology is involved in this advancement? What impacts they have on the process attributes? S. M. Ng, HKUST 8 Process attributes- Cost-Time- Quality- Flexibility-Brand name-…(evolving) -Risk-Toxicity Process Input Output S. M. Ng, HKUST 9 What do we mean by successful products? • How did he make it?...
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Process+Examples - product and NOT your competitors’...

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