ProductivityPerformance

ProductivityPerformance - Click to edit Master subtitle...

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Unformatted text preview: Click to edit Master subtitle style 11 Productivity and performance Performance measurement ISMT 161 S. M. Ng ISMT 161 S. M. Ng 22 Performance measures of organizations We can classify the performance measures of an organization into 3 major categories. l Financial measures l Operational measures l Quality measures ISMT 161 S. M. Ng ISMT 161 S. M. Ng 33 Performance measures Financial measures l Cost per unit l Profit margin l Net income l Operating income l Productivity l ISMT 161 S. M. Ng ISMT 161 S. M. Ng 44 Performance measures Operational measures l Throughput rate (no. of items produced per unit time) l Response time l Turnover l Service level l Productivity l ISMT 161 S. M. Ng ISMT 161 S. M. Ng 55 Performance measures Quality measures l Defective rates l Customer satisfaction l Reliability (Percentage of time in operating condition) l ISMT 161 S. M. Ng ISMT 161 S. M. Ng 66 Performance measures Benchmark with competitors...
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This note was uploaded on 09/21/2011 for the course COMP 4631 taught by Professor Ding during the Fall '11 term at HKUST.

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ProductivityPerformance - Click to edit Master subtitle...

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