Chapter 1 PPT - HRAD3473 Role,Cost, andManagement 9/23/11

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 9/23/11   Role, Cost, and Management HRAD 3473   
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 9/23/11 Chapter’s Topics Important roles Product quality and revenue Types of costs Role, Cost, and Management
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 9/23/11 Chapter’s Topics (cont.) Categories of operating costs Reserve for replacement Factors effecting facilities  management Role, Cost, and Management
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 9/23/11 Chapter’s Topics (cont.) Equipment concerns Management responsibilities Maintenance contracts and  franchise agreements Role, Cost, and Management
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 9/23/11 Chapter’s Topics (cont.) Summarize responsibilities of  facilities department Role, Cost, and Management
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 9/23/11 Important Roles Home away from home Greater guest satisfaction Sustained competitive advantage Role, Cost, and Management
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 9/23/11 Important Roles (cont.) “Manufacturing plant” Identity in the marketplace Growth to business (additions) Role, Cost, and Management
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 9/23/11 Important Roles (cont.) Business opportunity Return on investment Revenue at property Role, Cost, and Management
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 9/23/11 Home away from home Guests usually want it better than  home Hotels’ perpetual mission: to give  guests what they don’t have at  Role, Cost, and Management
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 9/23/11 Greater Guest Satisfaction Ambiance Experience Comfort Role, Cost, and Management
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 9/23/11 Sustained Competitive Advantage An advantage over the competition  that is not easily copied and thus  can be maintained over a long  Role, Cost, and Management
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 9/23/11 “Manufacturing plant” Creation and delivery of services  and products Workplace for the employees Role, Cost, and Management
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 9/23/11 Identity in marketplace Characteristic roof shapes Signage Corporate colors Role, Cost, and Management
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 9/23/11 Growth to business A result of additions to number or  size of facilities Lodging – facility expansion  Restaurant chains – due to  Role, Cost, and Management
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 9/23/11 Business opportunity Facilities management business ARAMARK, Sodexho,  ServiceMaster Role, Cost, and Management
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 9/23/11 Return on investment Where business generates  operating profit Changes in market value of  property Role, Cost, and Management
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 9/23/11 Revenue at property Plays key role in amount of  revenue generated at property Proper mix of guestrooms, meeting  space, dining opportunities,  Role, Cost, and Management
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 9/23/11 Product Quality and Revenue Direct relationship between quality  of facility and financial performance  Inverse relationship between  defects and revenue Role, Cost, and Management
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Chapter 1 PPT - HRAD3473 Role,Cost, andManagement 9/23/11

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