MAN_6245_Ford_Class_2_OB

MAN_6245_Ford_Class_2_OB - MAN 6245 Organizational Behavior...

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1 MAN 6245: Organizational Behavior and Development History and Model for Class
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2 Questions
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A Little History Frederick Taylor (1856-1915) Protestant Ethic and Social Darwinism Hugo Munsterberg (1913) & Early Industrial Psychologists Hawthorne Studies (1924-1932) Human Relations at Work (1948) 3
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Taylor and Scientific Management 1. Use scientific study to develop the one best way to do each element of a man’s work to replace traditional rules of thumb. 2. Scientifically select and then train, teach, and develop the workman. 3. Heartily cooperate with the men to insure all work is done in accordance with scientific best way 4. There is a division of labor between workers and planners that allows both to get better . 4
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Time Motion Studies Cheaper by the Dozen Therbligs 5
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Protestant Ethic and Social Darwinism Philosophical underpinnings of management behavior and assumptions about workers The fittest survive and the smartest rise to the top Winners are supposed to keep winning But, winners should take care of the losers Carnegie libraries and blast furnaces YMCA 6
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Rise of Industrial Psychology Man as machine needs study Heat, light, length of time muscle exertion Testing for performance Employee selection -If Taylor/Gilbreth identified one best way to do something, then someone had to find the one best employee to do it that way 7
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Hawthorne Studies (“moo cow school”) Western Electric’ Hawthorne Plant (Chicago) Elton Mayo; Fritz Roethlisberger & William Dickson (Management and the Worker) Illumination Experiments “Hawthorne effect” Bank Wiring Room 8
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Work is a social as well as physical activity People form informal social groupings Informal group has own norms & code of behavior Informal group influences worker behavior Group fulfils needs for recognition, sense of belonging, and security and these are more important in determining worker morale and productivity than the physical conditions of the work . 9
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MAN_6245_Ford_Class_2_OB - MAN 6245 Organizational Behavior...

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